Privacy policy

Last updated: November 2025

HerCloset.au ("we," "us," "our") is dedicated to protecting your privacy. We want to ensure your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit or buy from our website.

Information We Collect

We may collect and process the following types of information:

a) Personal Information

This information is provided directly by you when you place an order, subscribe, or contact us:

   • Name

   • Email address

   • Shipping address

   • Phone number

   • Payment information (securely processed by third-party payment providers)

b) Automatically Collected Information

We collect this information through cookies and tracking technologies:

   • IP address

   • Browsing activity

   • Device type and browser version

   • Website usage analytics

How We Use Your Information

We may use your information to:

   • Process and fulfill your orders

   • Contact you about your purchase or customer service questions

   • Send order confirmations, shipping updates, and tracking details

   • Improve website performance and user experience

   • Personalize content and recommendations

   • Send marketing communications (only if you have opted in)

Payment Security

We do not store your full payment details. All payments are securely processed by trusted third-party providers (for example, Shopify Payments, PayPal, AfterPay). All transactions are encrypted using standard security protocols.

Cookies and Tracking Technology

Our website uses cookies to:

  • Enable basic website functions

  • Improve your browsing experience

  • Track traffic and enhance performance

You can turn off cookies in your browser settings, but some features may not work properly.

Sharing of Personal Data

We do not sell, rent, or trade your personal information.

We only share information with third parties when necessary for:

  • Processing orders, like payment gateways or courier services

  • Website hosting and analytics

  • Legal compliance, if required by law or authorities

Marketing Preferences

You will only get marketing emails if you choose to opt in.

  • You can unsubscribe at any time via the link in the email or by contacting us at herclosetaus@gmail.com.

Data Retention

We keep personal information only for as long as necessary:

  • To complete orders and provide services

  • To meet legal obligations

  • Or until you ask for it to be removed, if applicable

Your Rights

Depending on the laws that apply, you may:

  • Request access to your personal data

  • Correct or update information

  • Request deletion of your data

  • Opt out of marketing communications

To make a request, please contact us at herclosetaus@gmail.com.

Third-Party Links

Our website may include links to other websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

Changes to This Policy

We may update this Privacy Policy to reflect changes in business practices or legal requirements. Updates will be published on this page with a revised “Last updated” date.

Contact Us

For any privacy or data-related questions, please contact:

herclosetaus@gmail.com